TERMS AND CONDITIONS OF SERVICE
Please read below terms and conditions carefully, as your interaction with us is regulated by it. Therefore, by booking a call-out, signing a job card or accepting a quotation from JL Conradie t/a JLC IT Services (hereafter known as “the Company”), you (hereafter known as “the Client”) agree to legally bind yourself and your company/organization (if you are acting in a representative capacity) to these terms and conditions. These terms and conditions might change without prior notice.
- Rates:
1.1 The Client agrees to the rates charged for services rendered as shown on www.jlconradie.co.za/rates and accepts these rates.
1.2 The Client accepts that these rates may change without prior notice and at the Company’s discretion.
1.3 The Client agrees to pay the Company’s invoices upon receipt via either electronic bank transfer or cash unless a different payment arrangement has been documented and agreed upon by both the Company and the Client.
1.4 Rates are charged not for the end result (or the solution), but for time spend. Accordingly, the Client acknowledges that the Company charges for travel (if applicable) and the time a consultant/technician spends on your premises or time spent during remote support or time spent with offsite support/work and not for the work done. Estimates and/or quotes may be issued for certain solutions, but these would strictly be estimates and may change.
1.5 The Client accepts that because of the nature of our industry, there is no warranty/guarantee on services delivered, as the Company has no control over user, among others and not limited to user interaction, computer viruses, power problems, third party software, software bugs, software updates and or upgrades which can all interfere with work done.
- Purchases and orders:
2.1 If deemed necessary, the Company can and most likely will request full payment in advance for orders.
2.2 All goods remain the property of the Company until fully paid for and the Company reserves the right to collect any equipment not paid for later than 5 days of receipt of invoice by the Client.
2.3 All equipment sold carries a manufactures or distributors warranty and their respective warranty policies apply. Therefore, the duty is on the Client to ensure compliance with all the warranty conditions.
2.4 The Client accepts that prices quoted on may change without prior notice.
2.5 All quoted on items are seen as special order items, special order items will only be considered for refund if the original item description on the signed quote is either wrong or misleading.
2.6 Laptop and printer hardware repairs carries a limited three (3) month warranty.
2.7 All batteries and chargers/AC Adapters carries a limited three (3) month warranty.
2.8 Computer or Server power supply units carry no warranty at all.
2.9 Parts/items quoted for may be exchanged with similar items should the parts/items quoted on not be available at time of order.
2.10 All quotations excludes installation, setup and all other labour and call-out related charges unless they are explicitly quoted on.
- Damages:
3.1 The Company accepts no responsibility for any losses and/or damage directly or indirectly associated or caused directly or indirectly by any action, advice, instruction, omission or work done by any employees of the Company as we work under the Client’s instruction and supervision.
3.2 The Company accepts no responsibility for any losses or damages due the use of our website, external links on our website or use of products supplied.
3.3 The Client acknowledges that any equipment placed in the Company and/or it’s employees care is fully insured for us to handle, transport, keep and work on, off and on the Client’s premises. Should damages occur, whether physical or that of data or software systems, the Client undertakes that it is fully insured and agrees that they will not hold the Company or any of it’s employees responsible for such damages/losses.
3.4 The Client agrees not to hold the Company responsible for any losses or damages suffered due to problems on hardware or in software, whether the losses is due to products failing or any other circumstances out of our control.
- Services
4.1 Services are offered on a best-effort basis.
4.2 The Company renders ad-hoc support services to Client, and as such will not be liable for responsibilities and maintenance usually associated with a service level agreement. Should a service level agreement be required (or the responsibilities and maintenance associated therewith), the Client can request a contract to be drawn up wherein responsibilities for system maintenance can be assigned.
4.3 Cancellation of monthly or recurring services, without exception, are subject to one months calendar notice.
4.4 Services resold from external or third party providers are subject to their terms and conditions which can be made available on request.
4.5 Services suspended due to non payment or late payment (older than 30 days) will incur a 10% of outstanding balance or minimum of R500 excluding VAT, re-activation fee payable upfront with the outstanding fees before re-activation of services.
4.6 The Company does not support any form of illegal and/ or unlicensed software, and should the client be found to be using such software, the Company will not be held responsible or liable for the correct functioning of any other software, hardware or services rendered by or supplied by the Company to the Client due to the dangerous and unpredictable behavior of illegal/unlicensed software. The company recommends only using licensed software via authorized channels.
